Legal
Refund policy
Vehicle export involves committed costs at every stage, so refunds depend on how far your order has progressed. This page sets out exactly when money is returned.
Last updated 4 September 2026
Before a deposit is paid
Quotes and reservations carry no obligation. You can withdraw at any point before paying a deposit at no cost.
After a deposit is paid
- If we cannot supply the vehicle, or it fails inspection before shipment, your deposit is refunded in full.
- If you cancel before the vehicle is purchased or booked for shipment, the deposit is refunded less any costs already incurred, such as auction fees or transport to the yard.
- If you cancel after the vehicle has been purchased on your behalf, the deposit is normally non-refundable because the unit has been bought specifically for your order.
After full payment
Once the balance is received and shipment is booked, the order cannot be cancelled. If shipment has not yet taken place and we agree to unwind the order, any refund is reduced by purchase, storage, inspection, booking and re-sale costs.
Vehicle not as described
If a delivered vehicle differs materially from the inspection report and photographs supplied, contact us within seven days of arrival with photographs and the inspection findings. We will investigate with the inspection agency and agree a fair remedy, which may be a partial refund, repair contribution or, where warranted, a full refund.
Normal wear, minor cosmetic marks and items disclosed in the inspection report are not grounds for a refund.
Shipping delays and damage
Freight charges are non-refundable once a booking is made. Delays caused by the carrier, weather, port congestion or customs do not qualify for a refund. Damage occurring in transit is handled as a marine insurance claim where cover is in place.
Duties and local charges
Import duties, taxes, port charges and clearing fees at the destination are paid by the buyer to local authorities and are outside our control, so they cannot be refunded by us.
How refunds are paid
Approved refunds are sent by bank transfer to the account the payment came from, within 14 business days of approval. Bank and intermediary transfer fees are deducted from the amount refunded.